Privacy policy.

Welcome to Lauren McWilliams's Privacy Policy Lauren McWilliams respects your privacy and is committed to protecting your personal data. This privacy policy explains how and why we collect, use, and process your personal data when you use this website, or when you interact with us via telephone, post, or in person.

1. Purpose of this Privacy Policy This policy aims to give you information on how Lauren McWilliams collects and processes your personal data. This website is not intended for use by children, and we do not knowingly collect data relating to children.

It is important that you read this privacy policy in conjunction with any other notices or policies we may provide on specific occasions. If you are directed to a third-party website, the terms of their privacy policy will apply.

2. Data Controller & Contact Details Lauren McWilliams is the data controller responsible for your personal data.

3. Changes to this Privacy Notice We keep this privacy policy under regular review. This version was last updated on 11/4/2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by emailing hello@laurenmcwilliams.co.uk.

4. The Data We Collect About You We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username, or similar identifier.

  • Contact Data: Includes billing address, email address, and telephone numbers.

  • Financial & Transaction Data: Includes details about payments to and from you and other details of services you have purchased. Note: We do not store full credit card details.

  • Technical & Usage Data:Includes internet protocol (IP) address, browser type, and information about how you use our website. We collect this via cookies.

5. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: To process and deliver our services to you, manage payments, and communicate regarding our work together.

  • Legitimate Interests: To run our business, provide administration and IT services, and keep our records updated.

  • Consent: After the completion of our work, you may choose to stay in touch for marketing purposes. You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

6. Disclosures of Your Personal Data Your information is never sold or shared with any third party for external sales or advertising. We only share your data with trusted third-party service providers who assist us in operating our business, including:

  • HubSpot: Used as our secure Customer Relationship Management (CRM) system and for email marketing.

  • Google Workspace: Used for secure business email communications and document storage.

  • Squarespace: Used for our website hosting and analytics.

  • Payment Processors: Stripe

Note on International Transfers: Some of our external third parties (like HubSpot, Google, and Squarespace) are based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place in accordance with UK data protection law.

7. Data Security and Retention All client data is stored safely and securely. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements which is currently 6 years.

8. Your Legal Rights Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.